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Complaints and Arbitration

Making a Complaint




Should you wish to raise a complaint, you can do so via Live Chat, Email, Telephone, Web Message or Post.




What to Provide




In order to resolve your complaint as quickly as possible it is important that you provide us with as much information as you can, including:




Your name


Your username


Your four-digit security number


The full details of your complaint




What we will do




Upon receipt your complaint will be assigned to an individual member of Dellabet\'s Customer Service team to assess and resolve. We will endeavour to respond within 48 hours.




If you are not satisfied with our response, you can request an escalation which will be overseen by a member of our Customer Service Management team. This should be viewed as Dellabet’s final response.